Over the last few years, I have received many very suspicious telemarketing telephone calls. In each case, the caller was –
In each call, my reaction was to try to break out of the caller’s script and ask lots of questions. This had mixed results.
What were these callers trying to do?
Obviously, neither of those things are what you should ever actually do unless YOU initiate the support request call to your system vendor!
I asked a lot of questions that the caller refused to answer –
What is the legal name and mailing address of his employing company? (“I can’t tell you that for security reasons”).
What is the precise technical nature of the infection on my computer (Only he could fix the problem, because no antivirus software can detect it.).
That’s an imprecise answer. Answer the question. (Acted like he did not hear what I said.)
How – exactly – he knew MY computer was infected (The last guy said “Microsoft’s Windows Update server sent us an alert about your computer”).
Oh really? How do you know it’s my computer? (“The MAC address”)
Interesting. What specific MAC address are we talking about here? (“I can’t tell you that for security reasons”)
Huh. We’re talking about my computer, and it’s MAC address. What possible security concerns about that could YOU possibly have that I do not? (Silence…back to the script…)
If you really know so much about my computer, what operating system version does it run? Windows XP, Vista, 7, 8 or what? (Acted like he did not even hear the question.)
At this point, I might informed the caller that –
None of that is going to happen. Who exactly are you again (legal name and mailing address please)?
Instead, become an informed computing consumer. And if you have the spare time, waste their time with pointed questions that you can report their answers to your local police. If they don't hang up on you, you might be able to get them thrown in jail. Encourage them to tell all their secrets...<evil grin>...
I just finished reading a great news story about an outstanding computer geek who has waged a very successful battle against the scammers. Here's a link to Jim Browning's YouTube videos about his private war.
Is there is a reason I haven't received any technical support cold calls for many months?
All content © Copyright Karl Strieby (and others)
Site recreation started (palindrome alert!) 02/22/20. This page updated 16 April 2021. (Happy Birthday Dad!)